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THIS IS YOUR MAP. HERE IS YOUR CAB TO THE FUTURE.
The Client Advisory Board is comprised of appointed credit union members who have mutual trust, respect, and desire to foster relationships, programs, and initiatives that are financially profitable and personally rewarding. The CAB will work to better the payment experience of members by advising Member Access Processing senior management on challenges, opportunities, and abilities to succeed in the payments marketplace. In addition, it will be an opportunity to share industry news, trends, and insights.
PURPOSE
Provide MAP with insight on business development and key market challenges credit unions face.
Collaborate and provide feedback on key initiatives, thought leadership, and products and services.
Serve as key contacts and references for current and potential credit union partners.
THE CLIENT ADVISORY BOARDÂ
Char Sears
VP of Member Experience & Product Management
Unitus Community Credit Union
Client Advisory Board ChairÂ
Char Sears is VP of Member Experience and Product Management at Unitus Community Credit Union. Ms. Sears has been part of the credit union movement for 20 years. Ms. Sears is the Client Advisory Board Chair for Member Access Processing (MAP), dedicated to strengthening board relations.
Cheryl Brown
Chief Operations Officer
Gesa Credit Union
Cheryl brings over 3 decades of dynamic leadership and operational expertise in her role as Chief Operations Officer for Gesa Credit Union. With a proven track record in driving strategic initiatives and optimizing organizational efficiencies, Cheryl is instrumental in spearheading company growth and operational excellence.
Babs Manion
Vice-President Member Experience
SELCO Community Credit Union
Babs Manion is Vice-President Member Experience for SELCO Community Credit Union with oversight of branches contact centers, and payment operations. Ms. Manion is a member of the Client Advisory Board for Member Access Processing (MAP), focusing on continuous improvement, strengthening client relations, and innovation.
Ken MYHRA
Chief Digital & Product Officer
TwinStar Credit Union
Ken is part of TwinStar Credit Union’s executive team and has over 18 years of experience serving the credit union industry. He brings a wealth of knowledge from outside the industry, and he has spent time consulting on business strategy, information technology, and not-for-profit start-up space.Â
Brenda Ritchie
Senior Vice President of Risk Management
UNIFY Financial Credit Union
Brenda Ritchie brings over two decades of experience in the financial industry to her role as Senior Vice President of Risk Management at UNIFY Financial Credit Union. In this capacity, she oversees Enterprise Risk Management and Collections, ensuring optimal business operations and risk mitigation.
Brent Richins
VP of Operations
Verity Credit Union
Brent Richins is VP of Operations for Verity Credit Union and is responsible for Verity’s Payment Strategy, including the Debit Card Program and the Digital Banking Strategy. Brent has been part of the credit union industry for almost 15 years and the community bank industry for 20 years.
Jeff Jorgensen
President
Bluestone Federal Credit Union
Jeff Jorgensen is the President of Bluestone FCU in Sioux Falls, SD. In this role, he is responsible for the Strategic and Cultural Growth of the Credit Union and overseeing its investments and relationships with its six (6) CUSOs.
JohnPaul McGee
CEO/President
evergreenDIRECT Credit Union
Client Advisory Board
JohnPaul assumed the role of CEO/President of evergreenDIRECT Credit Union. JohnPaul is also a GAC for GoWest Association member.
Jim Ryan
President/CEO
JM Associates Federal Credit Union
Jim Ryan, CCUE, is the President/CEO of JM Associates Federal Credit Union, a role he has filled for 30+ years. He has over 45 years of experience in financial services, including community banking, commercial banking, mortgage banking, and the credit union movement.
cheryl payson
Chief of Operational Excellence
MAX Credit Union
Cheryl Payson is a seasoned operations executive with a 43-year track record in financial services, as Chief of Operational Excellence at MAX Credit Union in Montgomery, Alabama. Her experience has included branch operations, support services, payments, risk management, process improvement, and member experience.
melissa Wolff
VP of Operations Support & Payment Services
WSECU
An experienced financial services leader, Melissa is the VP of Operations Support and Payment Services for WSECU, a not-for-profit Credit Union focused on its members, employees, and communities in Washington state.
